Privacy Policy
By using our services you accept the terms of this Privacy Policy. This policy was reviewed and updated 23 Nov 2020.
Who We Are
At Blue Solution Services (Including Blue Solution Property Services, Blue Solution Cleaning Ltd and Blue Solution Commercial Cleaning Ltd) we value all our clients, longstanding and new. To build a professional relationship with you and be able to provide our services to the best of our ability, we will need to collect some personal information from you.
What Information Are We Collecting About You?
We will only collect personal information from you that you specifically provide and that is essential for us to provide the services you are requesting. We do not ask you to provide any more information than is reasonably necessary.
We may use it in order to:
verify your identity for security purposes
provide you with suggestions and advice on services
check and confirm that we are able to provide our services to you (location etc)
provide you with our services.
We do not generally disclose your personal information to third parties. However we may have to sometimes, for example, some of our clients may use a management company who hold keys and/or anything else to allow access to their property. We may deal with this third party rather than directly with the client, however this will always be agreed with the client prior. The type of personal information disclosed would be your address and perhaps a name and contact telephone number. We will inform you of our intention to disclose your personal information and you will have the opportunity to consent to that use or not.
There may be cases where the client and assigned member of staff have chosen to exchange personal information, ie contact numbers. An example of this would be where the member of staff may be running late, and the client would prefer they contact them directly rather than calling the office for the office to then call the client. The member of staff will only hold the information required to do the job and they will protect that information to the best of their ability.
Below are some examples of when we might request your information and how we will use it.
Email And Other Contact Details
You may wish to contact us from time to time by sending us letters or emails, or by using one of our Contact options on our website. We will only use this information to respond to your query or suggestion.
Please note that we use Microsoft Outlook365 as our email provider.
Website
Our website, BlueSolutionServices.co.uk, is hosted on servers inside and outside of the EU. No personal information should pass through this website other than what you explicitly provide. The hosting provider (Squarespace) have published their own GDPR compliance within their Privacy Commitment which can be found here.
On our Contact page, the phone numbers are generally called using landlines and mobile phones; E-mail will generally open a New Message Window using your own email client; or you can use our easy to complete contact form. Any information you provide is held on our website for as long as required.
Facebook, CheckaTrade and other third party links open up to our informational pages held on third party sites. Should you wish to contact us using these third party sites then please read their Privacy Notices first.
Cookies
We may use cookies on this site to enable certain parts of the site to function and to collect non-personal information about your use of the site so that we can improve our visitors’ experience. Please see Squarespace’s cookie declaration here.
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They cannot harm your computer and do not contain any information that enable us to identify you personally, they just enable our websites to recognise your computer and to identify certain other non-personal information such as which browser you are using. This information can be used to make the website work, to identify which parts of the site can work better or to analyse how often people visit the site and what they look at. We will not associate this data with any personally identifying information that you may choose to provide to us in other ways.
By using this website, you are accepting and consenting to the practices described in policy and agree to us sending you cookies.
Third Party Cookies
Some features used on this website may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the site where the embedded content is hosted. Likewise, if you share any content on this website through social networks (for example by clicking a Facebook “like” button or a “Tweet” button) you may be sent cookies from these websites. We do not control the setting of these cookies so please check the websites of these third-parties for more information about their cookies and how to manage them.
How To Manage Cookies
To make full use of this site, your device must be set to accept cookies otherwise some of its features, current and future planned, may not work.
If you nevertheless want to restrict, block or disable cookies, you can do so by changing your browser settings. If you would like more specific information about how to change your browser settings, please visit http://www.allaboutcookies.org/ which has detailed information for each browser as well as more information about cookies in general.
Access To Your Personal Information
You are entitled to view, amend, or delete the personal information that we hold about you. Email your request to domestic@bluesolutionservices.co.uk and a member of staff will respond to as soon as possible. Be aware that we may be unable to delete some of the personal information we hold, for example if you are a current client, or if your request relates to records we are obliged to keep by law, etc. We will make every effort to action your request.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other websites. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting any external sites and they are not governed by this Privacy Policy. You should look at the Privacy Policy applicable to the website in question.
How You Can Complain
If you are not happy with our Privacy Policy or if have any complaint then you should tell us by email. Our address is domestic@bluesolutionservices.co.uk.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
Retention Period For Personal Data
Except as otherwise mentioned in this Privacy Policy, we keep your personal information only for as long as required by us:
to provide you with the services you have requested, including any follow ups where guarantees are in place after project completion
to comply with law
to support a claim or defence in court
Compliance With The Law
Our Privacy Policy aims to be compliant within the UK. If you think it fails to be compliant then we would like to hear from you. However, ultimately it is your choice as to whether you wish to use our services and / or website.
Review Of This Privacy Policy
We may update this Privacy Policy from time to time. If you have any questions regarding our Privacy Policy, please Contact us.